Calibration & Repair

Supporting the PhoenixTM range of products two dedicated service centres are located in the UK and Germany (PhoenixTM Ltd - Earith Cambridgeshire UK and PhoenixTM GmbH - Bad Oeynhausen Germany). In the USA calibration services are provided by our calibration partner Conrad Kacsik Instrument Systems Inc. From these service centres, efficient, quick technical support, calibration and field repairs are supplied world-wide. Our friendly, responsive team of experienced engineers supported by local partners and representatives are happy to help with all your system support and after care needs. All our Data Loggers are calibrated on equipment that is traceable to national standards (UKAS), and are supplied with full calibration certificates. If required data logger calibration certificates can be supplied which conform to ISO 17025 (DAkkS) from our on-site UKAS accredited calibration laboratory.

The PhoenixTM in-house calibration service provides a compressive package including a heat stability test of data logger and before and after adjustment of readings to ensure that the data logger is working fully to specification. Onboard data logger software and Thermal View software updates are also provided to ensure that the unit is working to the latest release state.

The calibration certificate is stored within PTM1200 data loggers allowing not only immediate access to the calibration data for audit purposes but also to allow set-up of Data Logger offsets as a key part of CQI-9 or AMS2750 TUS work.

For other remote global operations calibration services can also be made possible through the supply of a Calibration Software license to local calibration houses with necessary equipment to carry out a full data logger calibration.

Thermocouple wire used in the manufacture of PhoenixTM thermocouples can be supplied with a certificate of conformity showing batch traceability to ANSI MC96.1 special limits of error. Individual thermocouples or thermocouple wire batches can be calibrated to specific customers’ requirements and supplied with appropriate certificates at additional cost. Such certification data is invaluable as part of TUS work to AMS2750 allowing thermocouple offsets to be automatically applied to TUS data.

In addition to the service and calibration of Data Loggers PhoenixTM, can offer in some situations, a service to inspect, repair, refurbish the Thermal Barrier used in the profiling system. Such action extends the working life of systems and guarantees the safe and reliable operation of the system at a lower cost than expected from complete replacement.